Frequently Asked Questions
Everything you need to know about shopping with IP Trading Pty Ltd.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and direct bank transfers for corporate orders.
How long does shipping take within Australia?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
Do your electronics come with a warranty?
Yes, all products sold by IP Trading Pty Ltd come with a standard 12-month manufacturer warranty. Some enterprise-grade equipment may include extended coverage options.
What is your return policy for faulty items?
If you receive a defective product, please contact our support team within 14 days of receipt. We will provide a pre-paid shipping label and offer a full refund or replacement following a technical inspection.
Do you offer bulk discounts for corporate or government clients?
Absolutely. We specialize in B2B procurement. Please contact our sales department via the 'Request a Quote' page for volume-based pricing and specialized account management.
Are the products listed on your site brand new or refurbished?
We stock both brand new and certified refurbished electronics. The condition of each item is clearly labeled on the product page to ensure full transparency before your purchase.